Privacy Policy

1. Introduction

Complete Tree Management (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Complete Tree Management provides tree surgery, arboricultural, and vegetation management services in the UK.Data Controller: Complete Tree Management
Email:info@completetreemanagement.co.uk
Address: Alum House 5 Alum Chine Road Westbourne Bournemouth Dorset BH4 8DT
Company Number: 14001340

3. What Personal Data We Collect

a) Information you provide directly

Name
Email address
Telephone number
Address
Enquiry details (via contact forms, email, or phone)

b) Information collected automatically
IP address
Browser type and version
Device type
Pages visited and time spent
Referring website

4. How We Use Your Data

We use your data to:
Respond to enquiries and provide quotations
Deliver our servicesManage customer relationships
Improve website performance and usability
Monitor website traffic and usage

Lawful bases under UK GDPR:

Contractual necessity – to provide requested services

Legitimate interests – to improve our services and website

Consent – for non-essential cookies and analytics tracking

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyse traffic.

Types of cookies we use:

Strictly necessary cookies – required for website functionality

Analytics cookies – help us understand how visitors use our site

Analytics cookies will only be set after you provide consent via our cookie banner.

You can manage or withdraw your consent at any time through your browser settings or cookie preferences tool.

6. Google Analytics

We use Google Analytics to collect information about how visitors use our website.

What it does:
Tracks website usage and performanceCollects anonymised data such as pages visited and time spent

Data handling:
IP addresses are anonymised where possible

Data may be transferred outside the UK (e.g. to the US)

Safeguards:

We rely on:UK-approved mechanisms such as International Data Transfer Agreements (IDTA) or equivalent safeguards

Google’s contractual commitments regarding data protection

Legal basis:

Consent (via cookie banner)
You can opt out via browser settings or tools such as Google’s browser opt-out add-on.

7. Google Search Console

We use Google Search Console to monitor and maintain our website’s presence in search results.

What it does:

Helps us understand how our site appears in search engines

Identifies technical issues and improves visibility

Data handling:

Does not directly identify individual users

Uses aggregated and anonymised data

Legal basis:Legitimate interests (website optimisation and performance)

8. Sharing Your Data

We do not sell your personal data.

We may share data with:

Website hosting providers

IT and analytics service providers

Professional advisers

Authorities where legally required

All third parties are required to respect data protection laws.

9. International Transfers

Some of our service providers (e.g. Google) may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:

UK-approved transfer agreements

Adequacy decisions

Standard contractual clauses

10. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes it was collected for
Meet legal, accounting, or reporting requirements

11. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure servers
Access controls
Encryption where appropriate

12. Your Rights

Under UK GDPR, you have the right to:Access your personal dataRequest correctionRequest erasureRestrict processingObject to processingData portabilityWithdraw consent at any timeTo exercise your rights, contact us using the details below.

13. Complaints

If you are not satisfied, you can complain to the UK regulator:Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

16. Contact Us

If you have questions about this Privacy Policy or your data:
Email:info@completetreemanagement.co.uk
Address: Alum House 5 Alum Chine Road Westbourne Bournemouth Dorset BH4 8DT